FAQ

Frequently Asked Questions (FAQs)

1. What kind of products do you sell?
We specialize in handmade African décor, fashion, and accessories – all crafted with love and rooted in African culture.

2. How do I place an order?
Just browse our shop, add your favorites to the cart, and checkout – it’s quick and easy!

3. Do you ship internationally?
Yes, we do! Whether you’re in South Africa or across the globe, we’ll get your order to you.

4. How long does delivery take?
Local orders within South Africa usually arrive in 3–7 business days. International orders can take a little longer depending on customs and couriers.

5. What payment options do you accept?
We accept debit/credit cards, EFT/bank transfers, and other secure payment options listed at checkout.

6. Can I return an item if it doesn’t work out?
Of course! You can return your order within 7 days as long as it’s unused, in the same condition, and in the original packaging.

7. Do you refund shipping costs on returns?
Shipping fees aren’t refundable, and return shipping is on the customer – but we’ll make sure the process is smooth for you.

8. Can I exchange an item instead of returning it?
Yes! If you’d like a different size, color, or product, just contact us within 7 days and we’ll help arrange an exchange.

9. What if my order arrives damaged?
Oh no! Please send us photos as soon as you receive it, and we’ll sort out a replacement or solution right away.

10. Do you take wholesale or bulk orders?
Yes, we do. If you’d like to stock some of our products, please reach out – we’d love to partner with you.

11. How can I get in touch with you?
You can email us at [[email protected]], or use the contact information provided on our website. We’re always happy to help!